Refund & Cancellation Policy

Before we start

You can cancel for a full refund any time before we start creating your video. Just email launchsite360@gmail.com with your order number.

Right of withdrawal (EU)

Your video is digital content made to your personal specification. When ordering you ask us to start right away and acknowledge that your 14-day right of withdrawal ends once production has begun. Until then, you can withdraw without giving a reason.

Our redo promise

If any transition has a visible defect, for example a distorted face, flicker or a person who does not look like themselves, tell us within 14 days of delivery and we redo it for free.

Money-back guarantee

If we still cannot deliver a video that matches the photos you sent, we refund the full amount. Refunds go back to your original payment method within 14 days.

What is not covered

Requests to change the photos, their order or the song after production has started are treated as a new order. Low-quality source photos may limit the result; we will tell you before we start if we expect that.